The Order Process: When you place an order, our team carefully curates your selection of freshly roasted coffee or beautifully crafted candles. For coffee orders, a specialty roaster begins preparing your coffee. Once roasted, your coffee is shipped within 48 hours via USPS Ground Advantage. For candles, your selected scent is packed with care and shipped within the same timeframe. You'll receive an email with a tracking link so you can follow your delivery every step of the way.

The Coffee: With each delivery, Cup of Love will provide a unique coffee experience tailored to your preferences. You can explore new and exciting micro-lot coffees or revisit a past favorite—all customizable through your subscription dashboard.

The Candles: Our candles are 3-wick, 14oz masterpieces made with a pure white soy blend wax. Designed for mid-to-large-sized rooms, they offer a fast melt, a great wax pool, and an incredible scent throw. Each candle burns clean for up to 45 hours and uses lead-free cotton wicks for a safe and eco-friendly experience. With over 30 highly fragrant scents to choose from, our candles provide long-lasting aroma to match your mood or season. Reusable and recyclable, they’re as kind to the planet as they are to your senses.

Frequency: Subscriptions are designed to fit your lifestyle. You can choose to have your coffee or candle delivered every two or four weeks. Need to make changes? Simply adjust your frequency, skip a delivery, or customize your preferences using your subscription dashboard after your first delivery.

Cup of Love subscriptions are thoughtfully curated around your preferences for coffee and candles. Choose from options like:

"Coffee Lover's Subscription" – A rotating selection of freshly roasted, micro-lot coffees tailored to your taste preferences. Perfect for exploring unique blends and single-origin roasts.

"Candle Lover's Subscription" – Receive a beautifully crafted, 3-wick, 14oz soy blend candle in your preferred scent category (floral, fruity, cozy, etc.). Each candle is designed to provide a luxurious experience with a clean burn for up to 45 hours.

"Coffee & Candle Subscription" – The ultimate duo! Pair your favorite freshly roasted coffee with a matching candle scent for a sensory experience that’s both invigorating and relaxing.

If you'd like to create a custom subscription, Cup of Love can tailor a plan just for you. Take a short quiz to let us know your coffee and candle preferences, and we’ll ensure your deliveries are a perfect fit every time.

Absolutely! There’s no commitment with a Cup of Love subscription. Whether you’ve subscribed to our coffee, candles, or both, you have full control. You can easily pause your subscription, cancel it, or adjust your next order date anytime through your subscription dashboard. We’re here to make your experience as flexible and enjoyable as possible!

Of course! At Cup of Love, we prioritize delivering coffee and candles that fit your preferences perfectly. If you’d like to modify your delivery schedule, quantity, or coffee style after your first delivery, you can easily adjust your preferences through your subscription dashboard.

If you need extra guidance, our customer service team is here to help Monday through Friday from 9 am to 5 pm EST. You can reach us via email at support@cupofloveonline.com or chat with us directly on our homepage. We're dedicated to making your experience seamless and personalized!

This almost never happens, but our First-Order Guarantee has you covered just in case! If you’re not completely satisfied with your first coffee or candle delivery for any reason, we’ll send you a replacement right away.

Simply reach out to our Customer Experience team within one week of receiving your first order, and we’ll make it right. Your happiness and satisfaction are our top priorities! Contact us via email at support@cupofloveonline.com or through our chat on the homepage.